I brought my granddaughter into this office. Dr. E and the staff were so kind and loving to my 2 yr old granddaughter. The hygienist Amanda was so patient with her and sat and discussed all of my concerns. My granddaughter was very nervous and teary at first but the women were so motherly to her that before long she was singing songs about brushing her teeth. At the end of her very first dental visit she left with a big smile. She was so excited to get a balloon and a prize. This office and staff are amazing with small children.
I'm not sure if my experience was an isolated matter or if I didn't fully understand th situation, but I will not be visiting this dentist nor recommending them to friends and family as they were unwilling to help.
My 6 year old son's adult teeth were coming in and his baby teeth were still there so Dr. Davis had to extract the baby teeth. I was not prepared that it would take place today but she and her dental assistant walked me through every detail of what was going to happen and even showed me with a model what happened to cause the baby teeth not to fall out. They were so nice and professional to my family that it was an easy process for my son to lose his baby teeth this way. Thanks again Dr. Davis!!
I know better than they, regarding their brushing and eating habits, as I prepare their foods and help brush their teeth on a consistent basis.
I am a firm believer that customer service is essential and prudent when it comes to operating a business. If you have a patient (or parent) that seems uncomfortable or has questions about certain policies and/or practices, I would encourage you to speak with them and put their minds to ease vs ignoring or making the matter worse.
I left the office extremely upset and disappointed in the lack of customer service, transparency and willingness to assist.
Unfortunately, awful customer service today. We've been seeing Dr. Davis for two years, I have never provided my social security number as it is not required for verification of benefits. Office staff told me that it is "the rules" - and that if I chose not to follow the office "rules" I would have to pay cash and file my own insurance claim -the irony to this is that they had already verified my benefits and knew my coverage. I work in healthcare as director for ambulatory revenue cycle, can't be fooled by these "rules." I asked for a copy of this new policy as I've never provided my social security in the past. I was not presented any such documentation. It's a shame that Dr. Davis will be losing two young patients. I will not be recommending this office to friends or neighbors.
I explained that our Dental Insurance covers exams and cleanings (and x-rays) every six months with no out-of-pocket cost other than the semi-monthly premiums.
I understand you don't want parents distracting the dentist or hygenist with questions while you're performing services on your customers, but when you 'specialize' in pediatric dentistry, I hope you understand young toddlers (and some children) are nervous and apprehensive when visiting a dentist for the first time. And parents often know best how to keep children calm and collected while you work on their teeth. And some children do wonderfully when their parents aren't around but that should be the parents decision, not the decision of someone we are paying for services.
Could not be happier with this dentist and their staff! Dr. Hoang was extremely professional and provided me with all the information I needed to make the best decisions for my children's dental health! Kudos to the staff who were on time for the appointment and were able to take care of all my concerns without hesitation. Very happy and a well-earned 5 stars!
I don't understand why I, the parent, can't answer or help answer on behalf of my child(ren).
Later, I was informed they would only see my child(ren) if we purchased a full set of x-rays even though we asked if we could use x-rays from our previous dentist within the last six months.
Most kids embellish or don't realize what you're looking for when presented with questions that would gauge healthy hygiene habits. And wouldn't be surprised if you did not receive honest and reliable feedback from your pediatric customers since you rely solely on their feedback.
The Dentist came out and explained that I would need to pay $29 after insurance covers their portion for x-rays even though our Dental Insurance has confirmed that we should not be charged as we're in network.
I explained to the Hygenist that I was uncomfortable with signing the document and she immediately went back behind the front counter and whispered something to her coworker. I'm not sure what she said but it didn't make me feel comfortable in the way she handled the situation.
We took our four children to Healthy Smiles in Frisco, TX after hearing positive feedback online however, we were less than pleased with our overall experience and felt the staff was insensitive to handle the needs of 'pediatric' patients even though the specialize in dealing with children (and their parents).
I was asked to sign a waiver where I could not be with my child (regardless of age) when they went back for treatment if they felt it was necessary.
Verbal Questionnaire - Child(ren) would need to indicate to the Hygenist whether they took care of their teeth on a regular basis, ate well, etc. but if I (the parent) answered on behalf of my child(ren), I would be asked to leave (believe they used the words 'escorted' out).
I was told there would be an associated cost with requesting x-rays from our previous dentist of $20 per child (I have four children).
First off, I was asked to sign paperwork that made me feel uncomfortable as a parent:
Healthy Smiles Children S Dentistry is a US Dentist based in Frisco, Texas. Healthy Smiles Children S Dentistry is located at 12398 FM 423, #1900, Frisco, TX 75033, USA.
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